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FAQs FOR PINNACLE MICRO RCD DRIVES USING WINDOWS NT

1.Why doesn't my RCD-1000/5020 or 5040 have a drive letter assigned to them in MY COMPUTER/FILE MANAGER?

These drives are not CD ROM drives but actually WORM drives and NT does not have the drives for them. NT4.0 will require you to install service pack 3 to see them as CD ROM drives. NT3.51 will require the installation of service pack 5. When installing either service pack make sure that your drive is connected to the system and powered up before starting to install the service pack.

2.What CD writing software do I need when upgrading my system to Windows NT4.0?

If you have been using Adaptec Easy CD Pro software you will need version 2.0,If you have been using Corel CD Creator you will need to contact Adaptec at 1-800-442-7274 and you can purchase an upgrade for the Corel software that will work with NT4.0. Adaptec also has a new software package called Easy CD Creator v3.0 that will work with NT4.0. For NT3.51 the older versions of the software mentioned above will work with your operating system. The new Adatpec Easy CD Creator v3.0 will not.

3.Can I use an Adaptec 2940 Ultra Wide SCSI controller with the Pinnacle Micro RCD drives?

No, the ultra wide controller will not work with the Pinnacle Micro RCD drives because you cannot set the
DMA Data Transfer rate to 5MB/Sec, the lowest rate that the wide controller can be set to is 10MB/sec.
The controller will seem to work but if you are doing a large CD burn you will get a buffer underrun error
due to the DMA Data Transfer miss match.

4.What is the latest firmware version available for my Pinnacle Micro RCD drive and where can I
get it?

The latest firmware available for your drive can be downloaded from our web page at
www.pinnaclemicro.comunder the firmware upgrade area.

5.Where can I get Corel CD Creator drivers for Windows NT4.0?

There are no drivers available for the Corel CD Creator software to make it work with Windows NT4.0.
You can contact Adaptec at 1-800-442-7274 and purchase a software upgrade for the Corel CD Creator that
will work with NT4.0.

6.I've loaded the Easy CD Pro software version 2.0 and it doesn't see my Pinnacle Micro RCD
drive?

There is a 3.5" floppy disk that came with your Easy CD Pro software that is labels as DRIVER UPDATE
DISK v1.0 for EASY CD PRO 2.0, in the Easy CD Pro 95 directory on this disk there is one dll file you
need to drag and drop this file on the Easy CD Pro 95 directory on your hard drive and reboot your system.

When you launch your Easy CD Pro 95 software it will now see your RCD drive as a writer.

7.I want to do backups using my Pinnacle Micro RCD drive what software do you recommend?

If you go to www.pinnaclemicro.comand look in the Software/Upgrades and Patches for PCs you will find
a Disc Archive 97 file. This program will allow you to do backups to your RCD drive both full backups
and incremental backups can be done using this software.

8.I have a Pinnacle Micro RCD-5040 drive and I seem to get a lot of errors during the CD writing process can you recommend a software package for the RCD-5040? process can you recommend a software package for the RCD-5040?

Information on a software package by JVC can be found at www.jvcinfo.com/archiver.html. JVC can be reached at 714-816-6500 ext. 232 this software can be purchased for under $100. This software does

support the RCD-5040 and does work very well with the RCD-5040.

If you are experiencing other problems it is suggested that you look at the other FAQs on our web page which deal with RCD drives. This FAQ is aimed at the most prevalent problems around using Windows NT operating system. page which deal with RCD drives. This FAQ is aimed at the most prevalent problems around using Windows NT operating system.