Returns   
   Please request a return via our online form. We will need to know the serial number off the unit and sales order number. Product sent back to us without our
   prior approval via our online form may be returned or refused. Our issuing a return or refund is dependent upon your following the procedures outlined
   in our various sections outlined here on our FAQ page.

   Most of the time we have two ways to handle returns outlined below:
   1. You submit a request (see our online form) and get an authorization number to send the unit back for repair or replacement. Then we email you instructions
   on where to send the product. Once we get the returned unit we repair it or replace it and send it back to you. Note: In this situation we don't pay for the initial
   shipping to you or when it is returned to us. 

   2. If you can not wait to send the unit back and get a replacement outline in 1 above  then we ask you to please  "buy" another unit with us. You will also need 
   to request an authorization number to send the unit back (see our online form).  We do it this way since we do not have an advance exchange or cross shipping
   program. Once we get the "defective" unit back we can then credit your account. If the returned unit is found to not be defective then our restock policy and
   fees would apply. If the returned unit is outside our 10 day window for the restock fee and the unit turns out to be good it may be returned to you and the
   restock fee will not apply.

   Advance Exchanges
   Some major manufacturers will send you a good unit before they even get your "bad" unit back. This is called an advance exchange. Some times they will
   keep your credit card on file so if they don't get the initial bad unit back they will charge your credit card. This is also some times called cross shipping. 
   In a few cases we will do cross shipping see number 3 below but generally we do not offer advance exchanges.

   Advance Exchanges Continued
   In a few situations when our vendors do provide cross shipping or advance exchanges on returns we can do the following:
   3. You submit a request (see our online form) and get an authorization number to send the unit back. Then we email you instructions on where to send the
   product back. In the meantime we will send a replacement unit out to you. If we do not get the initial unit back we will charge you for the replacement unit. If the
   returned unit is found to not be defective then our restock policy and fees would apply. If the returned unit is outside our 10 day window for the restock fee and
   the unit turns out to be good it may be returned to you and the restock fee will not apply.   

   We ask you to please give us the opportunity to honor our warranty to repair or replace your product before you buy some place else. Your not waiting for 
   us does not release you from our restock or return policy as outlined in our FAQ page. 

   I got the wrong model or part number and I want to return it, what do I do?  
   Please let us know within 10 calendar days of receiving the product if it is the wrong product (i.e. not what you ordered). If you do not notify us within this 10 day
   period we may not be able to take it back. If it is new and the wrong product do not open the box since it will then not be resalable as new and we then may not
   take it back. If it is the wrong product, please give us the opportunity to take back the unit and replace it with the correct model. Please contact our returns
   department immediately via our online rma form if you get the wrong product. 

   How long in days is my RMA Return Material Authorization number good for?  
   It is good for 10 calendar days. Please send product back to us within 10 calendar days of when it was issued. Product that comes in after 10 calendar days 
   may be returned and the warranty may not be honored and a new RMA may need to be issued. This is a typical condition our distributors put on us when we 
   need to return product to them.

   How quickly will my  return issue be handled by Pinnaclemicro? 
   We will process your return as quickly as we can. It could be one to several days for us to issue you a RMA number. We are some times dependent upon our 
   distributors and suppliers to turn around your warranty claim so we in turn can issue you a RMA number. We will always do our best to expedite your warranty  
   problems. If your situation is more urgent please contact us off our contact us page.
   -------------------------------------------------------
    
   Restock Fees
   Our restocking fee is 25% or a minimum of $35  (1/27/10)
   1. The restocking fee applies within 10 calendar days after you received the product. 
       Note: In this situation, initial shipping to you and back to us is not refundable.
       After this initial 10 calendar days the product can not be returned and a restock fee can not be paid. 
   2. Additionally, in a few situations, we may advise you prior to shipping that the product is not returnable and so you will not be able to send the 
       product back and pay a restocking fee. 
   3. On new items if you see on the box the model or part number is incorrect please do not open the box since then these "new" items will not be new 
       anymore and may not be returnable since the new seal has been broken on the shipping carton.

   Note: If you do not let us honor our warranty (repair then replace) but buy product someplace else because you are in a hurry or change your mind this 
   does not release you from from paying a restock fee if you are within our 10 calendar day window.

   Our restock or warranty policy does not include the refunding of duties or taxes associated with international orders. 

   Warranty
   Our first step after you have requested and received a reply to your warranty return request is to repair or replace the "defective" product within the warranty
   period. We will need to get the product back to determine if the product is "defective or bad" or is still "good". Please understand many times product returned
   to us that was reported "bad" turns out to be "good" once it is retested by us. This is why we don't pay the shipping back to us when items are being sent back
   under our warranty.

   If the product is sent back to us under warranty and is found defective by us, we then will repair or replace it. Note: In this situation we do not refund the initial 
   shipping to you or back to us from you.

   If we can not repair or replace the unit sent back to us under warranty and determine the product is "defective or bad" we will issue you a refund to your credit
   card or send you a check with no restocking fee. If you paid by credit card it will be to the card on file.  Note: In this situation we do not refund the initial
   shipping to you or back to us from you.

   If we determine the product is "good" that was sent back to us under warranty (but it was reported as "bad") and you do not want it back then a restock fee
   may apply if and only if you are within our returns timeframe outlined in our restocking fee section.  So if you send product back
   under warranty and it is found to be "good" and you don't want it any more because you bought the product some place else or changed your mind it may be
   returned back to you if it is outside our restock window or timeframe. Note: In this situation we do not refund the initial shipping to you or back to us from you.

   Note: If you buy product some place else without letting us honor our above warranty this does not release you from paying a restock fee if the product is still
   returnable (within our restock fee window). 
 
   -----------------------------------------------------------------------
 
   What is our definition of refurbished?
   Many electro mechanical devices like tape drives or printers can be brought back to the manufacturers specification in terms of performance by replacing heads, 
   burnt components or straightening metal brackets. Electronic products like processors or RAM memory can not be taken apart and can only be tested to assure
   they perform to the manufacturers specifications. Many times the number of hours on a electro mechanical or strictly electronic product is not know when it is
   sold to us and then to you. The primary consideration for the buyer then when buying "refurbished" from us is that the product is tested and working and has our
   standard warranty of 30 calendar days. Some refurbished items are refurbished by the manufacturer and have a remaining warranty beyond the 30 days we offer.
   Also many of our products are refurbished by authorized and unauthorized third parties. Manuals and software are generally not included. Many customers buy
   refurbished to save money and because the product is no longer available in "new" condition. 

   What is our definition of new?
   Generally, the term new means 1 year, 3 years or 5 years warranty when buying from a typical retailer or distributor. Product comes sealed in some way in a
   brown or multicolored branded box with manuals, etc. A true manufacturers warranty is covered by the manufacturer no matter where you buy the product. You
   can contact the manufacturer directly and they will handle your warranty claim. Some Manufacturers like HP, IBM, Compaq (and other large brands) have such
   a warranty but often this warranty is on the actual system and then on the components you buy and put into that system. Other times the warranty is not
   handled by the manufacturer but only by the reseller who you bought the product from. Our new warranty at times can be handled by the manufacturer or by us.
   This will depend on the transaction so please check with us and we will advise you accordingly. 

   Many items sold by us as "new" with our standard 90 calendar days warranty have some warranty left with the maker but not always. So some times our
   product is "truly new" and sometimes it is not. We are sorry that we do not have room to list on our postings that new means: new full manufacturers warranty,
   new partial manufacturers warranty left,  new with no manuals, unused, open box, bulk, unused and pulled from system. It does get complicated considering all
   the different sources we use and their not conforming to one definition of what is truly "new". Many customers buy new from us because our "new" items are
   generally priced very competitively, are hard to find new or refurbished, and understand our definition of new. If your situation for example requires "truly new"
   product for a government requirement do let us know and we will make sure the product for your order is "new new" and not unused or open box or bulk.

   How long is your warranty period?  And with extended warranty?
 
   Refurbished 
   Our standard refurbished product warranty is 30 calendar days from the ship date. 
   With the extended warranty it is 3 months (90 calendar days) or 6 months (180 calendar days) from the ship date. 
   See above section for our definition of refurbished.

   New
   Our standard new product warranty is 90 calendar days from the ship date. 
   With the extended warranty it is 6 months (180 calendar days) or 12 months (360 calendar days) from the ship date. 
   See above for our definition of new.
   
   Repairs
   Our warranty on paid repairs is 6 months (180 calendar days) from ship date.
 
   The warranty period starts with the ship date. 
   Warranty period does not start over if product is sent into us under warranty and then returned to you. Most warranty issues on new products are handled 
   by the manufacturer and not by Pinnaclemicro. The length of your warranty is stated on your invoice. 

   How quickly will my warranty issue be handled by Pinnaclemicro? 
   We will process your warranty as quickly as we can. It could be one to several days for us to issue you a RMA number. We are some times dependent 
   upon our distributors and suppliers to turn around your warranty claim so we in turn can issue you a RMA number. We will always do our best to expedite
   your warranty problems. 

   Our warranty does not cover:
   A. Consumables
   Our warranty does not cover consumables. Examples of consumables are toner/fusers in printing devices, tapes that go into the tape backup drives or laptop 
   batteries that have an uncontrollable shelf life.

   B. The shipping cost initially to you or back to us.
   Our warranty does not cover the shipping cost initially to you or back to us. Many times product returned to us under warranty is not "bad" but when retested
   by us is "good". We will use UPS Ground or Fedx Ground when returning product back to you under warranty. If you wish, you can request a faster, more
   expensive shipping service back to you and elect to pay the cost of shipping back to you. 

   C. Our warranty does not cover advance exchanges, cross shipping or loaners.
   Some major manufacturers will send you a good unit before they even get your "bad" unit back. This is called an advance exchange. Some times they will keep
   your credit card on file and if they don't get the initial bad unit back they will charge your credit card. This is also some times called cross shipping. We do 
   not provide this kind of warranty in most cases.

   D. Our warranty does not cover when warranty stickers have been removed or product was damaged during use.
   We will not take product back if the warranty stickers have been removed or broken. This voids any and all warranty. If the product has been dropped or 
   damaged during use (hit by a power surge, etc..) we will not be able to honor the warranty.
 
   -----------------------------------------------------------------------
   Refunds
   If we can not repair or replace the unit under warranty and determine the product is "defective or bad" we will issue you a refund to your credit
   card or send you a check with no restocking fee. Note: In this situation we do not refund the initial shipping to you or back to us from you.

   If we determine the product is good that was sent back to us under warranty (but it was reported as bad) and you do not want it back a restock fee may
   apply if you are within our returns timeframe outlined in our restocking fee section. So if you send product back under warranty
   and it is found to be good and you don't want it any more because you bought the product some place else or changed your mind it may be returned back to
   you if it is outside our restock window or timeframe. Note: In this situation we do not refund the initial shipping to you or back to us from you.

   Our restock or warranty policy does not include the refunding of duties or taxes associated with international orders. 

   What is your refund policy if you ship me the wrong product?
   We will replace the product with the correct model. Please let us know within 10 calendar days of getting the shipment. If you report this problem outside this
   timeframe we will not be able to take the product back for repair, replacement, restock or refund due to conditions set by our distributors.

   How quickly should I expect a refund?
   Since we have to issue a return authorization number, then get the product back from you, retest it and then refund your credit card or send you a check by
   mail this process could take 1 to 2 weeks. If you need to check on the status of your refund please contact our returns department via our contact us page.

   Shipping Cut Off Time
   Web orders placed by 12PM PST ship the same day except on weekends or holidays. If you are past 12PM and need something to ship that same day, 
   please give us a call and we will see what we can arrange for you.

   We ship via Fedx, UPS, DHL or USPS 
   We ship via UPS, Federal Express or DHL. We will ship via USPS (United States Postal Service) for PO Box, APO, AFO customers. We also can ship
   on your shipping account number and use your carrier just enter that information when you check out. 

   Will Call by Appointment Only. 
   Note: Most parts are not in California.

   We ship Worldwide to all Countries.
   We ship to and sell to customers in every country the US Government will allow us to ship to.

   Import Duties & Taxes on International Orders are the responsibility of the buyer and not Pinnaclemicro.
   Since we ship outside the United States to countries all around the world, these countries outside the USA charge import duties and taxes to have products
   imported into their country. We have found it is a common understanding or practice that these costs are paid by the buyer (the customer) and not the seller
   (EZ Systems/Pinnaclemicro). Our restock or warranty policy does not include the refunding of duties or taxes associated with international orders. 
   All exported orders will be invoiced per the amount on the actual web order placed and not for any other lower amount if requested.
 
   Quote Needed? Heavy Items, US Postal Service or Custom Shipping
   When you need a quote for a heavy item (over 15lbs*), US Postal Service or custom shipping
   please go back back and complete your order by following the below steps. After we get your completed order
   we will then quote you the shipping cost for your approval before we ship & charge your order. 

   1. Search and find item you want, then click add to cart button or buy now link.
       Then choose the shipping option on page 1 of 3 in our cart & click the green checkout button. 

   2. Now you are on the Address & Payment page 2 of 3 in our cart.
       Go to the comments section and write in your desired shipping method or request.
       Example: Fedx Econ, UPS Ground or UPS Worldwide Saver, US Postal Service Priority, etc..
       Then select payment method. We will not charge your credit card. Do not send us
       Paypal money or wire us money at this point. And we will not invoice you until after you approve the shipping quote.
       Now complete your order by clicking the green checkout button next to the payment method you need.

    3.You are finished. You will see a receipt and be on page 3 of 3 in our cart. Also a receipt will be emailed to you.
       After we get your order, a sales agent will contact you with your shipping cost for you to approve before we ship or charge your order.
       If you have questions about the above then please use the methods provided off our contact us page.

    Note:
    *15lbs can be actual physical weight or dimensional (dim) weight.
    If an incorrect ship method/cost is chosen when ordering we will then with your approval adjust the shipping cost.
    We are not bound or obligated to honor shipping prices mistakenly chosen or posted to our web site.

   Price not Listed
   If you see a part and it says Price Request by email, live chat or call this is because our suppliers don't want us to advertise the price.
   A price request may take 12 to 24 hours when using our online form. After you fill out the form, we will email you with your pricing and a link into our
   shopping cart so you can order online. If you need a more immediate reply please contact us via phone or live web chat.
   
   Part not Listed
   If you can not find the part number, we suggest you use our advanced search and use various combinations of keywords to figure out the part number
   and then search some more. Also a partial part number will work. If you can not locate your part number on our web site then we can not special order it
   for you since we are not setup to supply these parts. Also try http://partfinder.pinnaclemicro.com to possibly narrow your search.
 
   Don't know Part Number
   Many times the part number is located on the back or underside of the unit - please look for it there. Some times the unit will need to be taken apart to get
   at the part to see the part number. Many callers expect us to have microfiche or schematics of all the products we sell like some tech support departments
   at the manufacturers but unfortunately we do not. Many of the parts are not located at our sales office but ship from various locations where the staff
   there is not able to take products apart to figure out part numbers. We are also not able to provide pictures but we will ship you the part number you order.

   Another point regarding part numbers is that we do not want to be responsible for suggesting the part number to you since we are not technical. We are
   an online parts ordering desk. It is best you come to us with the part number and order it online. This information is probably best found via the manufacturer
   or spending time on Google.com or following some of our suggestions above. It is best you have the correct part number since we have a restock fee
   (see our section on our restock fee). If a manufacturer suggests a part to you and it turns out the manufacturer or your advisor was incorrect the restock
   fee will still apply. Also try http://partfinder.pinnaclemicro.com to possibly narrow your search.
 
   Listing Errors
   Errors in our web site do occur. We reserve the right to claim that mistakes in such areas as prices, availability, product descriptions, shipping and warranty
   do happen and information on our site is thus subject to change without notice. It is understood the placement of an order on our web site is not binding when
   we make a mistake. Our customers understand and agree to this and will not hold us liable for our mistakes. Your obligations and liabilities to your customers
   or company are at your own risk and not ours when we make a mistake. These also include acts of god that are beyond our control like hurricanes and fires.

   If an incorrect ship method/cost is chosen when ordering we will then with your approval adjust the shipping cost.
   We are not bound or obligated to honor shipping prices mistakenly chosen or posted to our web site.
    

     
   Pinnaclemicro accepts Government and Educational Purchase Orders and Credit Cards.
   We would like to be your supplier for computers, peripherals, software, parts and more. At Pinnaclemicro.com, we have over 3,000,000 models
   and part numbers for you to choose from. Since 1991, we have shipped hundreds of orders to government agencies, schools and universities.
   Our customer service agents are available to answer any of your questions. Please call us toll free at 800-392-6962 or 714-662-4959 ext 1
   or email us regarding your requirements.
   
   Net 30 terms for Government and Educational Purchase orders can be approved quickly.
   Orders can be placed online, by fax or phone. We have sold to many US Government agencies such as the Marines, Navy, Army, CIA,
   FBI, NASA, USDA and FDA. We ship via the United States Postal Service to US Government / Military locations around the globe.
   Our CAGE code is 1MW10 and we can ship via the United States Postal Service to APO, FPO, AA, AE or AP codes. 
   Our educational customers have included hundreds of Universities and School Districts such as UCLA, USC, Harvard and more.
 
   No user name and password is needed before or when you buy from us.
   We have no "login" or "registration" to complete before or when you buy or come back.
   Just go ahead and search and buy. Once we get your order via our web site, fax or email we will contact you accordingly.

  
   Pinnaclemicro accepts orders from and ships to customers in different countries all over the world using UPS, Fedx, DHL or USPS.
   We would like to be your supplier for computers, peripherals, software, parts and more. At Pinnaclemicro.com, we have over 3,000,000 models
   and part numbers for you to choose from. Since 1991, we have shipped thousands of orders to customers all around the world. Our customer service 
   agents are available to answer any of your questions. Please call us toll free at 800-392-6962 or 714-662-4959 ext 1 or email us regarding your needs.

   Try our currency conversion tool  >> 
  
   Payment and ordering is easy. We accept credit cards, paypal or wire transfer when ordering online from us.
   We are also willing to ship on your shipping account number and use your carrier just enter that information when you
   check out. When paying by credit card we like to ship to the bill to address on the card. 
   All credit card orders are verified and processed at the time of shipment and not before. 

    Wire Transfer In Advance
   When you complete your order online you will get information on how and where to send your payment. 
   You can select this payment option when ordering online. Your order receipt can be used as your proforma invoice.

  
   Use PayPal for USA and for most countries outside the United States
   Go ahead and select PayPal as your payment method when you check out via our shopping cart, you will be redirected to PayPal.com where you can 
   complete the order and payment. 
 
   No user name and password is needed before or when you buy from us.
   We have no "login" or "registration" to complete before or when you buy or come back.
   Just go ahead and search and buy. Once we get your order via our web site, fax or email we will contact you accordingly.

   Most Resellers place orders with us via credit card or paypal.
   Resellers in California placing orders enter their resale number when buying online and fax a completed BOE 230 form one time
   to 714-662-6859 to avoid being taxed. 
   
   Blind Shipping
   We blind drop ship to your customer. In the bill to section enter your information and the ship to section enter you customers info and specify
   in the comments section that you would like the order blind shipped.

   Reseller Discounts 
   Resellers discounts are based on quantities ordered. Ask your sales agent for our reseller price when you are buying more than 3 to 5 units. 
   Generally, our quantity 1 or 2 price can not be discounted.

   No user name and password is needed before or when you buy from us.
   We have no "login" or "registration" to complete before or when you buy or come back. We do not have to do anything to set you up as a reseller.
   Just go ahead and search and buy. Once we get your order via our web site, fax or email we will contact you accordingly.

   Many Major Companies and Organizations place orders with us via Credit Card or Purchase Orders. 
   Many Fortune 100 companies place purchase orders online with us. A PO#  field and Net 30 payment option is in our cart.
   Docs needed to determine approval of terms can be emailed to us after the PO is placed online. No faxing of POs are needed. We support many IT
   departments with hard to find and new or refurbished computer related products or software.
   
   No user name and password is needed before or when you buy from us.
   We have no "login" or "registration" to complete before or when you buy or come back. We do not have to do anything to set you up as a customer.
   Just go ahead and search and buy. Once we get your order via our web site, fax or email we will contact you accordingly.

   Purchasing
   We are always looking for new suppliers with product lines that may enhance what we offer to our customers. We are not really looking for the one time
   purchase to put into our inventory. We are looking for ongoing relationships with vendors who can provide us daily (if possible) information about their inventory. 
   This information should be emailed to purchasing@ezsystems.com in any file format that can be imported. We need to know the manufacturers part or model
   number,  condition (new or refurbished), brand name (ex: IBM, HP, Seagate), description, quantity in stock for sale (not 2 weeks away), and cost per unit.
   Please put in the subject line of the email that it is an inventory file and attach the file. We will do the rest. We will need our suppliers to be willing to ship
   to us in Santa Ana, California or to drop ship to our customers. Some orders could be for one unit or several. All orders are paid by credit card.
   If you want to do business by giving us terms we are open to this arrangement also.

   Advertising
   If you are selling advertising please use our email request form off our contact us page to let us know what your are offering. If you are looking to advertise
   on our web site then please use the email request form off our contact us page and let us know what your are looking to advertise and on which page on
   our site.

   Business Development
   We are always looking for new ways to grow our business by partnering with other companies. If you have a joint venture or proposal email it to us using
   our email request form on our contact us page.