| |
FAQs
Home
Contacts
About Us
How to Buy
Payment Methods
Order
Tracking
RMA
Form for Repairs
Shipping
Fees / Methods
Join
Promo List to Save $
Advanced
Search
CREDIT
CARDS FROM ALL COUNTRIES ARE ACCEPTED
We accept American Express (AMEX), Visa, MasterCard,
and Discover.
When paying by credit card we like to ship to the bill to address
on the card.
Paypal
We like to ship to a confirmed / verified address in
USA or Canada.
Additionally, we do provide Net 30 Day terms (with prior approval) and various forms of
pre-payment.
See
Payment Methods
How do I get a price quote on an
item that has no price listed?
Please click on this price
quote button below and fill out and submit our form.
WARRANTY
What is your warranty policy?
1. Our initial warranty
procedure is to repair or replace the "defective" product
within the warranty period.
2. If we then can not repair or replace the unit and determine
the product is "defective", we will issue you a refund check with no restocking fee.
If we determine the
product is good and is not "defective", a 25% restock fee
will apply.
How long is your warranty period?
Refurbished product is 30 calendar days. New product is 90 calendar
days.
Paid repairs is 180 calendar days (6 months).
The warranty period starts with the ship date.
Warranty period does not start over if product is sent into us under
warranty and then returned to you. Most warranty issues on new
products are handled by the manufacturer and not by Pinnaclemicro. The
length of your warranty is stated on your invoice.
How quickly will my warranty issue be handled by Pinnaclemicro?
We will process your warranty as quickly as we can. It could be one to
several days for us to issue you a RMA number. We are some times
dependent upon our distributors and suppliers to turn around your
warranty claim so we in turn can issue you a RMA number. We will
always do our best to expedite your warranty problems.
Our warranty does not cover A. through D. below:
A. Our warranty does not cover consumables
Our warranty does not cover consumables. Examples of consumables are
toner/fusers in printing devices, tapes that go into the tape backup
drives or laptop batteries that have an uncontrollable shelf life.
B. Our warranty does not cover the shipping cost back to us.
Our warranty does not cover the shipping cost back to us. It is at
your expense.
If we do make a mistake by sending out the wrong part / model or
determine the product is defective, we will send out a replacement and
the cost of shipping back to you will be at our expense. We will
use UPS Ground or Fedx Ground when returning product back to you under
warranty. If you wish, you can request a faster, more expensive
shipping service back to you and elect to pay the cost of shipping
back to you.
C. Our warranty does not cover advance exchanges and loaners
Advance exchanges or loaners are not part of our warranty but we
can sell you a replacement and when we get the "defective"
unit back we can then credit your account. If you are in need of this
service please let us know.
D. Our warranty does not cover when warranty stickers have been
removed or product was damaged during use.
We will not take product back if the warranty stickers have been
removed or broken. This voids any and all warranty. If the product has
been dropped or damaged during use (hit by a power surge, etc..) we
will not be able to honor the warranty.
RETURNS
What is your return policy?
Pinnaclemicro will always need to get the product back via our RMA
Return Material Authorization process. We will need to know the serial
number of the unit and invoice number. Product sent back to us without
our prior approval (i.e. without a RMA number) may be returned or
refused. Please use our online RMA form which can be found by clicking
this link. A refund in the form of either a check or a store
credit is also dependent upon you following the terms and conditions
outlined in our warranty, refund and returns sections.
I got the wrong model or part number and I want to return it, what
do I do?
Please let us know within 10 calendar days of receiving the product if
it is the wrong product (i.e. not what you ordered). If it is new and
the wrong product please do not open the box since it will then not be
resalable as new and we then may not take it back. Please contact our
returns department immediately for a return authorization number via our oline rma form
if you get the wrong product.
How long in days is my RMA Return Material Authorization number
good for?
It is good for 10 calendar days. Please send product back to us within
10 calendar days of when it was issued. Product that comes in after 10
calendar days may be returned and the warranty may not be honored and
a new RMA may need to be issued. This is a typical condition our
distributors put on us when we need to return product to them.
How quickly will my
return issue be handled by Pinnaclemicro?
We will process your return as quickly as we can. It could be one to
several days for us to issue you a RMA number. We are some times
dependent upon our distributors and suppliers to turn around your
warranty claim so we in turn can issue you a RMA number. We will
always do our best to expedite your warranty problems.
RESTOCK FEE
Can I send the unit back and pay a restock fee? Yes, (see
below) our
restocking fee is 25%.
1. The 25% restocking fee applies within 10 calendar days after
you received the product.
After this initial 10 days the product can not be returned.
2. Additionally, in a few situations, we may advise you in advance that the
product is not returnable and so you will not be able to send the
product back
and pay a restocking fee.
3. On new items if you see on the box the model or part number is
incorrect please do not open the box since then these "new"
items will not be new anymore
and may not be returnable since the new seal has
been broken on the shipping carton.
REFUNDS
What is your refund policy if you can not repair or replace the
product?
If we can not repair or replace
the unit and determine the product is "defective", we will
issue you a refund check with no restocking fee. If we determine the
product is good and is not "defective", a 25% restock
fee will apply
What is your refund policy if you ship me the wrong product?
We will replace the product with the correct model and if we can not
replace the product, we then will issue you a refund check.
How quickly should I expect a refund check or a store credit?
Since we have to issue a RMA Return Material Authorization number,
then get the product back from you, and then send you a check or store
credit back by mail this process could take 1 to 2 weeks. If you need
to check on the status of your refund please email returns@ezsystems.com
When can I expect my order to ship?
Web orders placed before 9AM PST ship the same day except weekends
& holidays. If you need something after 9AM on the same day,
please give us a call and we will see what we can arrange for you.
Will Call by Appointment Only.
Most parts are not in California.
How do I join your email promotions and specials list?
We will email you about once a week to let you know about promotions
and specials that can save you money. Click the following link to join our list > >
Join
Promo List to Save $
How will Pinnaclemicro use my email address I provided with my
order?
We will use your email address to communicate with you regarding
the status of your order and our credit card verification department
may communicate with you via email to find out more information that
is needed to process your credit card or verify your identity. Emails
could come from EZ Systems or verificator.com for this reason.
Also we will email you about once a week to let you know
about promotions and specials that we have that will save you
money.
Every email has at the bottom of it a link for you to utilize to
remove your email address from our email list if you do not want to
receive further emails. This way you do not need to email anybody at the company to have us
manually remove you from our email list.
Why does my credit card bill from an order on Pinnaclemicro.com say
it is from EZ Systems?
All orders on Pinnaclemicro.com and EZSystems.com go through the
same secure shopping cart and all Pinnaclemicro credit card
transactions go through EZSystems credit card processor.
A Division of EZSystems
Home
Contacts
About Us
How to Buy
Payment Methods
Order
Tracking
RMA
Form for Repairs
Shipping
Fees / Methods
Tel:
714-662-4959 Fax: 714-662-6859
3480 W Warner Ave., Suite A
Santa Ana, CA 92704
|
Cart
Order
Tracking
Contacts
FAQs
Site
Map
Partnering
Home
