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FAQs Frequently Asked Questions
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Why buy from The
Online Global Parts Source ® ?
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Wide
Selection Shop
our database of over two million hardware or
software models and several thousand brands.
New or Refurbished Parts Search just within
new or refurbished parts to find & limit your
best pricing options.
Extended Warranties Add a longer warranty at
time of checkout for more product warranty coverage
at a minimal cost.
Good Reputation Established in 1991, we have
good ratings with customers, vendors and various
agencies.
Discounts for Repeat Customers Every
week we email our repeat customers various
discounts.
Worldwide Shipping We ship worldwide using
UPS, Fedex, DHL and the US Postal Service to PO
Boxes, APO, FPO, AA, AE or AP codes.
International Paypal & Credit Cards
Accepted from almost every country.
Drop Shipping Available for resellers and
companies when ordering online.
Track Orders Online Use your order number and
zip code. Order
Tracking
Shipment Notifications Receive tracking numbers
on every order via email.
Published Privacy Policy We do not sell your
customer information and respect your privacy.
Self Service Place orders, track shipments,
submit price inquiries, request repairs, &
handle returns all online 24 x 7 x 365.
Online Web Chat Available via our contacts
page. Monday through Friday 8AM to 4PM for sales and
customer service. Contact
Repairs We fix tape drives, optical drives
and printers. Repairs
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HOW TO BUY
Top
Search and Buy
Online
Use the search in the top
center of every page to find your part or use the links off our pages.
This will put you into our results / catalogue page where you will see
part and model numbers, descriptions, pricing, quantity and warranty
info. Then click the green add to cart button or the buy now link for
the part you want. This will take you to a screen where you can
confirm the item, quantity, price and select the shipping you need.
Then click the check out button at the bottom of this page to proceed
to the next page where you enter your billing information, select your
payment method and finalize your order.
When you are done you will see a receipt of your order
which is emailed to you for your records. Additionally, you will get
an another email when your order makes it through order processing,
when it is invoiced and when it ships with the tracking number.
Phone Orders
If you need to place a phone order
then contact our sales department at 714-662-4959 ext 1. Please
understand if you try to place an order by phone we will try to
convince you to place your order on our web site. We do this because
99% of our orders are credit card orders or Paypal and our online
fraud prevention system is setup specifically for orders to be placed
online.
Fax Orders
Since most orders are placed online we ask that purchase orders
when ever possible are entered online instead of faxing them to us. We
have a field in the shopping cart for you to enter your purchase order
number and we will reference it on your invoice. If your company has a
policy to only fax orders then fax your orders to 714-662-6859. We
will need the information contained in our buy
by fax form.
Email Orders
Since most orders are placed online we ask that purchase
orders when ever possible are entered online instead of emailing them
to us. We have a field in the shopping cart for you to enter your
purchase order number and we will reference it on your invoice. If
your company has a policy to only email orders then email your order
your sales agent or to sales@ezsystems.com.
We will need the information contained in our buy
by fax form.
Note: sending an email order with your credit card information
is not secure and neither is AOL IM or web chat.
Order Cancellations
Orders that have already been picked, tested, packaged, entered to
be shipped into UPS, Fedx, DHL or actually shipped will be subject to
a cancellation fee. A cancellation fee of 25% will apply. This
is necessary to deter last minute cancellations and to cover the costs
that due occur when orders are cancelled and some times subsequently
are returned. If we did not start, prepare your shipment or ship the
product then you can cancel your order and we will not charge you a
cancellation fee. Please notify us at sales@ezsystems.com
and we will acknowledge your cancellation by return email or call
714-662-4959 ext 1. Most order cancellations we get are sent to us
right after an order is placed and we have sufficient time to stop the
order before it is prepared or shipped so it is very rare a
cancellation fee is charged.
PAYMENT
METHODS Top
American
Express, Visa, Mastercard and Discover
We
accept USA and International Credit Cards from all countries outside
the United States.
We
are using an international credit card verification service that may
require additional identity verification.
Emails and phones calls for this reason regarding your order may be
made on our behalf from precharge.com
To expedite the processing of your order, please be available at the
phone number or email address that you
provided so that they may be able to contact you if needed. Please
note if our verification team is unable to contact you
this could cause delays in the processing of your order. Verification
of orders can take several hours to several days.
We are also willing to ship on your shipping account number and use
your carrier just enter that information when you
check out. When paying by credit card we like to ship to the bill to
address on the card.
The option to pay by credit card for USA and International
Customers is available to you when you are asked for payment in step 3
(see below):
1. First you use our search or links of our pages and find an item and
add an item(s) to the online shopping cart.
2. Then you select the shipping method. You can also use your UPS,
Fedx or DHL account number at this step.
3. Then you are asked for address and payment information. Fill in all
fields especially regarding the phone number off the back of the card
for the issuing
bank if you are outside the USA or Canada.
4 And then you are given a receipt of your order online and via
email.
All credit card orders are verified and processed at the time of
shipment and not before.
EZ Systems maintains three web
sites EZSystems.com, Pinnaclemicro.com
and Pinnaclemicrogb.co.uk.
If you order by credit card you will see the charge is from EZ
Systems.
Wire
Transfer In Advance
When
you complete your order online you will get information on how and
where to send your payment.
You can select this payment option when you are entering your address information.
(See step 3 above)
Use PayPal for USA and for most countries outside the United States
Go ahead and select PayPal as your payment method when you check
out via our shopping cart, you will be redirected to PayPal.com
where you can
complete the order and payment. You can select this payment option when
you are entering your address information. (See step 3 above)
Net 30 (Pre-Qualified)
Net Terms are for pre-qualified customers only. If you haven't
been pre-qualified please call us or email us to get a credit
application. It could take 5 days to get terms established. You can
select this payment option when you are entering your address information.
DO NOT KNOW THE PART NUMBER Top
Many times the part number is located on the back or underside
of the unit - please look for it there. Some times the unit will need
to be taken apart to get at the part to see the part number. Many
callers expect us to have microfiche or schematics of all the products
we sell like some tech support departments at the manufacturers but
unfortunately we do not. Many of the parts are also not located at our
sales office but ship from various locations where the staff there is
not able to take products apart to figure out part numbers. We are
also not able to provide pictures but we will ship you the part number
you order.
Another point regarding part numbers is that we do not want to be
responsible for suggesting the part number to you since we are not
technical. We are an online parts ordering desk. It is best you come
to us with the part number and order it online. This information is
probably best found via the manufacturer or spending time on
Google.com or following some of our suggestions above. It is best you
have the correct part number since we have a 25% restock fee (see our
section on our restock fee). If a manufacturer suggests a part to you
and it turns out the manufacturer or your advisor was incorrect the
restock fee will still apply.
PRICE REQUESTS Top
How do I get a price on a part that says Price Request by email,
live chat or call ?
If you see a part and it says Price Request by email, live
chat or call this is because our suppliers don't want us to advertise
the price.
We do show the possible quantity of how many units may be available
but we need to check pricing before we can quote you and take your
order.
This may take 12 to 24 hours when using our online form. After you
fill out the form, we will email you with your pricing and a link into
our shopping cart so you
can order online. If you need a more immediate reply please contact us
via phone or live web chat.
Part number is not on the site, I can't find it and I want a price
quote?
If you can not find the part number, we suggest you use our
advanced search and use various combinations of keywords to figure out
the part number and then search some more. Also a partial part number
will work. If you can not locate your part number on our web site then
we can not special order it for you since we are not setup to supply
these parts.
WARRANTY Top
What is your warranty policy?
Our first step after you have
requested and received a reply to your warranty return request (see
below warranty return requests section) is to repair or replace the
"defective" product within the warranty period. We will need
to get the product back to determine if the product is "defective
or bad" or is still "good". Please understand many
times product returned to us that was reported "bad" turns
out to be "good" once it is retested by us. This is why we
don't pay the shipping back to us when items are being sent back under
our warranty.
If the product is sent
back to us under warranty and is found defective by us, we then will
repair or replace it. Note: In this situation we do not refund
the initial shipping to you or back to us from you.
If we can not repair or replace the unit sent back to us under
warranty and determine the product is "defective or bad" we
will issue you a refund to your credit card or send you a check with
no restocking fee. If you paid by credit card it will be to the card
on file. Note: In this situation we do not refund the initial
shipping to you or back to us from you.
If we determine the product is "good" that was sent back to
us under warranty (but it was reported as "bad") and you do
not want it back then a 25% restock fee may apply if and only if you
are within our returns timeframe outlined in our restocking fee
section. It says: "The 25% restocking fee applies within 10
calendar days after you received the product. After this initial
10 days the product can not be returned and a restock fee can not be
paid." So if you send product back under warranty and it is
found to be "good" and you don't want it any more because
you bought the product some place else or changed your mind it may be
returned back to you if it is outside our restock window or timeframe.
Note: In this situation we do not refund the initial shipping to you
or back to us from you.
Note: If you buy product
some place else without letting us honor our above warranty this does
not release you from paying a restock fee if the product is still
returnable (within our restock fee window).
What is our definition of refurbished?
Many electro mechanical devices like tape drives or printers can
be brought back to the manufacturers specification in terms of
performance by replacing heads, burnt components or straightening
metal brackets. Electronic products like processors or RAM memory can
not be taken apart and can only be tested to assure they perform to
the manufacturers specifications. Many times the number of hours on a
electro mechanical or strictly electronic product is not know when it
is sold to us and then to you. The primary consideration for the buyer
then when buying "refurbished" from us is that the product
is tested and working and has our standard warranty of 30 calendar
days. Some refurbished items are refurbished by the manufacturer and
have a remaining warranty beyond the 30 days we offer. Also many of
our products are refurbished by authorized and unauthorized third
parties. Manuals and software are generally not included. Many
customers buy refurbished to save money and because the product is no
longer available in "new" condition.
What is our definition
of new?
Generally, the term new means 1 year, 3 years or 5 years warranty
when buying from a typical retailer or distributor. Product comes
sealed in some way in a brown or multicolored branded box with
manuals, etc. A true manufacturers warranty is covered by the
manufacturer no matter where you buy the product. You can contact the
manufacturer directly and they will handle your warranty claim. Some
Manufacturers like HP, IBM, Compaq (and other large brands) have such
a warranty but often this warranty is on the actual system and then on
the components you buy and put into that system. Other times the
warranty is not handled by the manufacturer but only by the reseller
who you bought the product from. Our new warranty at times can be
handled by the manufacturer or by us. This will depend on the
transaction so please check with us and we will advise you
accordingly.
Many items sold by us as "new" with our standard 90 calendar
days warranty have some warranty left with the maker but not always.
So some times our product is "truly new" and sometimes it is
not. We are sorry that we do not have room to list on our postings
that new means: new full manufacturers warranty, new partial
manufacturers warranty left, new with no manuals, unused, open
box, bulk, unused and pulled from system. It does get complicated
considering all the different sources we use and their not conforming
to one definition of what is truly "new". Many customers buy
new from us because our "new" items are generally priced
very competitively, are hard to find new or refurbished, and
understand our definition of new. If your situation for example
requires "truly new" product for a government requirement do
let us know and we will make sure the product for your order is
"new new" and not unused or open box or bulk.
How long is your warranty period? and with extended warranty?
Our standard refurbished product warranty is 30 calendar days from
the ship date. With the extended warranty it is 3 months (90
calendar days) or 6 months (180 calendar days) from the ship date. See
above section for our definition of refurbished.
Our standard new product warranty is 90 calendar days from the
ship date. With the extended warranty it is 6 months (180 calendar
days) or 12 months (360 calendar days) from the ship date. See
above for our definition of new.
Our warranty on paid repairs is 6 months (180 calendar days) from ship
date.
The
warranty period starts with the ship date.
Warranty period does not start over if product is sent
into us under warranty and then returned to you. Most warranty
issues on new products are handled by the manufacturer and not by
Pinnaclemicro. The length of
your warranty is stated on your invoice.
How quickly will my warranty issue
be handled by Pinnaclemicro?
We will process your warranty as
quickly as we can. It could be one to several days for us to issue you
a RMA number. We are some times dependent upon our distributors and
suppliers to turn around
your warranty claim so we in turn can issue you a RMA number. We will always do our best to expedite
your warranty problems.
Our warranty does not cover A. through D. below:
A.
Our warranty does not cover consumables
Our warranty does
not cover consumables. Examples of consumables are toner/fusers in printing devices, tapes
that go into the tape backup drives or laptop batteries that have an
uncontrollable shelf life.
B. Our warranty does not cover the shipping cost initially to you
or back to us.
Our warranty does not cover the shipping cost initially to you or
back to us. Many times product returned to us under warranty is not
"bad" but when retested by us is "good". We will
use UPS Ground or Fedx Ground when returning product back to you
under warranty. If you wish, you can request a faster, more expensive
shipping service back to you and elect to pay the cost of shipping
back to you.
C. Our warranty does not cover advance exchanges, cross shipping or
loaners.
Some major manufacturers will send you a good unit before they
even get your "bad" unit back. This is called an advance
exchange. Some times they will keep your credit card on file and if
they don't get the initial bad unit back they will charge your credit
card. This is also some times called cross shipping. We did this over
10 years ago and found many times we did not get the bad units back
nor did we get paid for the second unit sent out so for this reason we
do not provide advance exchanges or cross shipping or loaners.
Most of the time we have two ways to handle returns outlined below:
1. You submit a request (see our online
form) and get an authorization number to send the unit back for
repair or replacement. Then we email you instructions on where to send
the product. Once we get the returned unit we repair it or replace it
and send it back to you. Note: In this situation we don't pay for the
initial shipping to you or when it is returned us.
2. If you can not wait to
send the unit back and get a replacement outline in 1 above then
we ask you to please "buy" another unit with us. You
will also need to request an authorization number to send the unit
back (see our online
form). We do it this way since we do not have an advance
exchange or cross shipping program. Once we get the
"defective" unit back we can then credit your account. If
the returned unit is found to not be defective then our restock policy
and fees would apply. If the returned unit is outside our 10 day
window for the restock fee and the unit turns out to be good it may be
returned to you and the restock fee will not apply.
In a few situations when
are vendors do provide cross shipping on returns we can do the
following:
3. You submit a request (see our online
form) and get an authorization number to send the unit back. Then
we email you instructions on where to send the product back. In the
meantime we will send a replacement unit out to you. If we do not get
the initial unit back we will charge you for the replacement unit. If
the returned unit is found to not be defective then our restock policy
and fees would apply. If the returned unit is outside our 10 day
window for the restock fee and the unit turns out to be good it may be
returned to you and the restock fee will not apply.
We ask you to please give us the opportunity to honor our warranty to
repair or replace your product before you buy some place else. Your
not waiting for us does not release you from our restock or return
policy as outlined in our FAQ page.
D. Our warranty does not cover when warranty stickers have been removed or product was damaged
during use.
We will not take product back if the
warranty stickers have been removed or broken. This voids any and all
warranty. If the product has been dropped or damaged during use (hit
by a power surge, etc..) we will not be able to honor the warranty.
RETURNS Top
What is your return policy? Return
Request Online Form
EZ Systems Pinnaclemicro will always need to get the product back via
our return request process using our online
form. We will need to know the serial number of the unit and
invoice number. Product sent back to us without our prior approval
(i.e. without a return number) may be returned or refused. Please use
our online return request form. Our issuing a refund to your credit
card or check is also dependent upon your following the terms and
conditions outlined in our warranty, refund and returns sections.
Some major manufacturers will send you a good unit before they even
get your "bad" unit back. This is called an advance
exchange. Some times they will keep your credit card on file and if
they don't get the initial bad unit back they will charge your credit
card. This is also some times called cross shipping. Since in the past
we had trouble getting paid on the replacement units we avoid
providing advance exchanges and cross shipping. In a few cases we will
do cross shipping see number 3 below.
Most of the time we have two ways to handle returns outlined below:
1. You submit a request (see our online
form) and get an authorization number to send the unit back for
repair or replacement. Then we email you instructions on where to send
the product. Once we get the returned unit we repair it or replace it
and send it back to you. Note: In this situation we don't pay for the
initial shipping to you or when it is returned us.
2. If you can not wait to
send the unit back and get a replacement outline in 1 above then
we ask you to please "buy" another unit with us. You
will also need to request an authorization number to send the unit
back (see our online
form). We do it this way since we do not have an advance
exchange or cross shipping program. Once we get the
"defective" unit back we can then credit your account. If
the returned unit is found to not be defective then our restock policy
and fees would apply. If the returned unit is outside our 10 day
window for the restock fee and the unit turns out to be good it may be
returned to you and the restock fee will not apply.
In a few situations when
are vendors do provide cross shipping on returns we can do the
following:
3. You submit a request (see our online
form) and get an authorization number to send the unit back. Then
we email you instructions on where to send the product back. In the
meantime we will send a replacement unit out to you. If we do not get
the initial unit back we will charge you for the replacement unit. If
the returned unit is found to not be defective then our restock policy
and fees would apply. If the returned unit is outside our 10 day
window for the restock fee and the unit turns out to be good it may be
returned to you and the restock fee will not apply.
We ask you to please give us the opportunity to honor our warranty to
repair or replace your product before you buy some place else. Your
not waiting for us does not release you from our restock or return
policy as outlined in our FAQ page.
I got the wrong model or part number and I want to return it, what do I do?
Please let us know within 10 calendar days of receiving the product if
it is the wrong product (i.e. not what you ordered). If you do not
notify us within this 10 day period we may not be able to take it
back. If it is new and the wrong product do not open the box since it
will then not be resalable as new and we then may not take it back. If
it is the wrong product, please give us the opportunity to take back
the unit and replace it with the correct model. Please contact our
returns department immediately via our online rma form
if you get the wrong product.
How long in days is my RMA
Return Material Authorization number good
for?
It is good for 10 calendar days. Please send product back to us
within 10 calendar days of when it was issued. Product that comes in
after 10 calendar days
may be returned and the warranty may not be
honored and a new RMA may need to be issued. This is a typical
condition our distributors put on us when we
need to return product to them.
How quickly will my return issue
be handled by Pinnaclemicro?
We will process your return as
quickly as we can. It could be one to several days for us to issue you
a RMA number. We are some times dependent upon our distributors and
suppliers to turn around
your warranty claim so we in turn
can issue you a RMA number. We will always do our best to expedite
your warranty problems.
RESTOCK FEE Top
Can I send the unit back and pay a restock fee? Yes, (see
below) our
restocking fee is 25%.
1. The 25% restocking fee applies within 10 calendar days after
you received the product.
Note: In this situation, initial shipping to you
and back to us is not refundable.
After this initial 10 calendar days the product can
not be returned and a restock fee can not be paid.
2. Additionally, in a few situations, we may advise you prior to
shipping that the product is not returnable and so you will not be
able to send the
product back and pay a restocking fee.
3. On new items if you see on the box the model or part number is
incorrect please do not open the box since then these "new"
items will not be new
anymore and may not be returnable since the new
seal has been broken on the shipping carton.
Note: If you do not let us honor our warranty (repair then replace)
but buy product someplace else because you are in a hurry or change
your mind this does not release you from from paying a restock fee if
you are within our 10 calendar day window.
Our restock or warranty policy does not include the refunding of
duties or taxes associated with international orders.
REFUNDS Top
If we can not repair or replace the
unit sent back to us under warranty and determine the product is
"defective or bad" we will issue you a refund to your credit
card or send you a check with no restocking fee. Note: In this
situation we do not refund the initial shipping to you or back to us
from you.
If we determine the product is good that was sent back to us under
warranty (but it was reported as bad) and you do not want it back a
25% restock fee may apply if you are within our returns timeframe
outlined in our restocking fee section. It says: " The 25%
restocking fee applies within 10 calendar days after you received the
product. After this initial 10 days the product can not be
returned and a restock fee can not be paid." So if you send
product back under warranty and it is found to be good and you don't
want it any more because you bought the product some place else or
changed your mind it may be returned back to you if it is outside our
restock window or timeframe. Note: In this situation we do not refund
the initial shipping to you or back to us from you.
Our restock or warranty policy does not include the refunding of
duties or taxes associated with international orders.
What is your refund policy if you ship me the wrong product?
We will replace the product with the correct model. Please let us know
within 10 calendar days of getting the shipment. If you report this
problem outside this
timeframe we will not be able to take the product back for repair,
replacement, restock or refund due to conditions set by our
distributors.
How quickly should I expect a refund?
Since we have to issue a return authorization number, then get the
product back from you, retest it and then refund your credit card or
send you a check by mail this process could take 1 to 2 weeks. If you
need to check on the status of your refund please email returns@ezsystems.com
PAID REPAIRS Top
Paid
Repairs Online Request Form
Please use our paid repairs request online form.
We have been
repairing tape drives, optical drives and printers since 1991.
Below are links to pages
explaining our repair pricing by different types of tape drives,
optical drives and printers.
DLT
SDLT
Quantum
DLT
HP
DLT LTO
4MM
DAT TEAC
Data Cassette
AIT
9-Track
3480,
3490, 3490E
8MM
DAT VXA
SLR
Data Cartridge
Magneto
(MO) Optical Drives
WORM
Optical Drives
Computer
Printers
SHIPPING Top
When can my order ship?
Web orders placed by 12PM PST ship the same day except on weekends
or holidays.
If you are past 12PM and need something to
ship that same day, please
give us a call and we will see what we can
arrange for you.
Which shippers do you use? Can I have you ship on my Fedx,
UPS or DHL account?
We ship via UPS, Federal Express or DHL. We will ship via the
United States Postal Service for APO customers. We allow you to enter
your Fedx, UPS or DHL account number into our shopping cart when you
are checking out if you do not want us to bill you for shipping.
Will Call by Appointment Only.
Most parts are not in California.
We ship to all countries.
We ship to and sell to customers in every country the US
Government will allow us to ship to.
Import Duties & Taxes on International Orders are the
responsibility of the buyer and not EZ Systems.
Since we ship outside the United States to countries all around
the world, these countries outside the USA charge import duties
and taxes to have products imported into their country. We have found
it is a common understanding or practice that these costs are paid by
the buyer (the customer) and not the seller
(EZ Systems/Pinnaclemicro). Our restock or warranty policy does
not include the refunding of duties or taxes associated with
international orders. All exported orders will be invoiced per
the amount on the actual web order placed and not for any other lower
amount if requested.
EMAIL LIST Join
our Promo Email List to Save $
How will Pinnaclemicro use my email address I provided with my
order?
We will use your email address to communicate with you regarding
the status of your order and our credit card verification department
may communicate with
you via email to find out more information that
is needed to process your credit card or verify your identity. Emails
could come from us or precharge.com for this reason.
Also we will email you about once a week to let you know
about promotions and specials that we have that will save you
money.
Every email has at the bottom of it a link for you to utilize to
remove your email address from our email list if you do not want to
receive further emails.
This way
you do not need to email anybody at the company to have us
manually remove you from our email list. We do not sell your name or
rent our email list to other
companies.
ABOUT US Top
Established in 1991 and online since 1995, EZ Systems (who
maintains Pinnaclemicro.com) located
in Southern California sells new and refurbished
computer systems, servers, networking, computer parts, software,
telecom and medical products. We also repair tape drives, optical
drives and printers on a depot repair basis. Our customers range from
computer resellers to self maintainers to corporations to governmental
and educational institutions.
Some of the credentials of the company EZ Systems include;
a Dun & Bradstreet rating (# 873034557), a government CAGE code
(1MW10), and
being a BBB (Better Business Bureau) Accredited business since 1997.
Additionally, EZ Systems has established Visa,
MasterCard, American Express, Discover credit card merchant
accounts, a healthy average monthly bank balance and good Paypal
history. As an internet reseller, we are setup to handle, returns, repairs or
online orders 24 hours a day via our secure server
which is McAfee ScanAlert Hacker Safe and SSL Starfield secure.
EZ Systems maintains three web
sites EZSystems.com, Pinnaclemicro.com
and Pinnaclemicrogb.co.uk.
If you order by credit card you will see the charge is from EZ
Systems. With over 1000 suppliers, millions of products and thousand
of customers, Pinnaclemicro is positioned to be your
"Global Online Parts Source".
SELLING
TO EZ SYSTEMS/ PINNACLEMICRO Top
We are always looking for new suppliers with product lines
that may enhance what we offer to our customers. We are not really
looking for the one time
purchase to put into our inventory. We are looking for ongoing
relationships with vendors who can provide us daily (if possible)
information about their inventory. This information should be emailed
to purchasing@ezsystems.com
in any file format that can be imported. We need to know the
manufacturers part or model number, condition (new or
refurbished), brand name (ex: IBM, HP, Seagate), description, quantity
in stock for sale (not 2 weeks away), and cost per unit.
Please put in the subject line of the email that it is an inventory
file and attach the file. We will do the rest. We will need our
suppliers to be willing to ship
to us in Santa Ana, California or to drop ship to our customers. Some
orders could be for one unit or several. All orders are paid by credit
card.
If you want to do business by giving us terms we are open to this
arrangement also.
ORDER
MINIMUM Top
$100 USA/Canada
$150 all other countries*
or a processing fee will be added up to $25 (USA/Canada) or up
to $35 (all other countries)*.
Our minimum order amount is the total of combining the product purchase price plus the cost of shipping. If you can not make this minimum we have a fee of
$25 or less for USA/Canada and $35 or less for all other countries. We give you the option to add this fee to the order to get around the minimum. This option you
can see when checking out in our shopping cart.
TERMS
& CONDITIONS Top
At the bottom of every page on our web site it says "Terms
& Conditions Ordering means you agree with FAQ
page."
This means to us that you have read our FAQ page and agree to our
policies and procedures outlined on this page. Sections that are
important are warranty, restock fee, returns, and refunds. We have
designed our shopping cart so when you check out their is a box that
is pre-checked for you saying you agree to the terms and conditions on
our FAQ page and we also mention in our order receipt page the same
thing.
LISTING
ERRORS Top
Errors in our web site do occur. We reserve the right to claim
that mistakes in such areas as prices, availability, product
descriptions and warranty do happen and information on our site is
thus subject to change without notice. It is understood the placement
of an order on our web site is not binding when we make a mistake. Our
customers understand and agree to this and will not hold us liable for
our mistakes. Your obligations and liabilities to your customers or
company are at your own risk and not ours when we make a mistake.
These also include acts of god that are beyond our control like
hurricanes and fires.
For example: If we list a computer for $3 and it should have been
listed for $300 we are not obligated to sell it at this $3 price. If
we have a description of a
part number that says it is a CPU and the part number is really
suppose to include the CPU and VRM and so our description is wrong we
can refund your money due to this mistake and we are not be liable to
give you the VRMs for free. When mistakes in good faith do happen we
will do what we can to fix the problem if we can and or refund your
money but we will not be liable for your losses in time or money
because a mistake was made by us inadvertently.
SHOPPING CART SECURITY
Top
When you are in our shopping cart on the page that asks for your
bill to, ship to and payment information you will notice the lock at
the bottom of the page
which shows it is secure. Additionally the url will change from
http:// to https:// which is a secure page. If you right click on this
payment page in our shopping
cart you will see under properties that we are using SSL 3.0, RC4 with 128 bit encryption (High); RSA with 1024 bit exchange.
You can verify our SSL
certification by clicking on the below Starfield logo.
Pinnaclemicro.com is using EZ Systems SSL certificate
.
In addition to our SSL certification, we are utilizing McAfees third
party Hacker Safe monitoring system to constantly check our web site
for vulnerabilities.
You can find out more about Hacker Safe by clicking on the below logo.
Pinnaclemicro.com is using EZ Systems Hacker Safe monitoring.
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