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Return Request  for Warranty, Replacement, Refund or Restock

This https:// secure form is for sending product back under warranty for repair, replacement, refund or restock fee.

1. Please fill out and submit the below form to request authorization to return a purchase.
2. We will reply to your request in 1 to 3 days with a return authorization number.
3. Once you have the authorization number please ship your unit to the address instructed by the returns department.
4. Write the return number on the outside of the shipping box or carton. 
5. Please use plenty of packing material and insure your shipment against possible damage with your shipper.
6. Keep your return number for future reference & for when corresponding with our returns department. 

Returns Department:  Tel: 714-662-4959 ext 3  Fax:714-662-6859  returns@ezsystems.com  

Todays Date:
 


 

Sales Order Number:


Sales order number can be found on pack slip or invoice.

Email Address:
  


Bill to Address:
Include company
(if applicable) &
name & full address.
 






 

Telephone Number:
 


First and Last Name:
 


Fax Number: 


Ship to Address:
Include company
(if applicable) &
name & full address.


We will use UPS Ground or Fedx Ground when returning product back to you under warranty. You can request a faster, more expensive shipping service back to you and elect to pay the cost of shipping back to you. Please specify below.
Shipping Method Back

Model:



Serial Number(s):
*Required Field*


*List serial number off actual unit not the generic SN001 number.*
Problem: (if known)



Select from below list a reason for the return and enter it into the comments / instructions field below.
Please specify if you want a replacement or want to return unit back & pay a 25% restock fee* 
(Unwanted product is returnable and a restock fee may be paid only if within 10 calendars of receiving- see FAQ page*).  
  
Got wrong product - please tell us what model you got. Received shortage - what qty did you get? 
Damaged shipping box - unit is broken inside. *Save unit in packaging Order cancelled - please give reason
Defective - tell us specifically what is wrong. Not brand new - list what makes unit not new.
Due to shipping delay no need for product now. Please explain. We ordered too many - what qty did you get?
Over-shipment - shipped too many   What qty did you get?  Seal broken 
Missing parts - tell us what is missing. Dead on arrival  
Ordered wrong product - tell us pn# if replacement is needed. Not original 
Nothing wrong - for return with restock fee. Unit is within restock period. Other - please explain.
 
Comments / Instructions:
Select from the above list a reason for the return & enter it into the field to the right please.
*Required Field*


 


      
               
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